Refund policy

REFUND POLICY At Elora, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Eligibility for Returns To be eligible for a return: The item must be in the same condition that you received it Unworn or unused With tags In its original packaging Receipt or proof of purchase is required Returns must be sent within 14 days after a return address is provided. If not shipped within that timeframe, the return will be ineligible. Please note that we are not responsible for covering return shipping costs. To start a return, contact us at: 📧 ShopEloraUS@Outlook.com 📞 (410) 204-2808 Business Address: Elora 5830 E 2nd St, Ste 7000 #26376 Casper, Wyoming 82609 United States Returns are not accepted for items marked as final sale or items purchased with discounts. Damages and Issues Please inspect your order upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right. Exceptions / Non-Returnable Items Certain items cannot be returned, including: Perishable goods (food, flowers, plants) Custom or personalized products Personal care goods (beauty products) Hazardous materials Flammable liquids or gases We also do not accept returns on final sale items or gift cards. If you have questions about your specific item, please contact us before requesting a return. European Union 14-Day Cooling-Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must still be: Unworn or unused With tags In original packaging Accompanied by proof of purchase Refunds We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at: 📧 ShopEloraUS@Outlook.com If an exchange is accommodated, you will no longer be eligible for a refund.